Did Your Facebook Ad Account Get Suspended?

Did Facebook suspend your Facebook ad account? Don’t worry you can get it reactivated. We will show you how, but first it is good to know what most commonly causes issues so this does not happen to you again.

Most common reasons for suspension:

• Not following Facebook’s Ad policies – Go to facebook.com/policies/ads/ to get the full scope of the polices Facebook has. Make sure you follow the rules.
• High levels of negative feedback – The people you target with your ads can choose to hide the ad, hide all posts from you, unlike your Facebook page, or report your ad as spam.

Ok, now how do you fix your Facebook Ad account so that you can continue to run ads?

In ads manager you will find a contact us link. Click that link and submit an appeal. This process can be slow. One way to speed it up is to try chatting with a Facebook rep. You can get to chat by clicking on the question mark icon at the top-right corner of your ad account on the ads manager page. Near the bottom you will see a help center link, click on it. If for some reason chat is not available you do have one more option. You can file a complaint about the issue using this link: https://www.facebook.com/help/contact/2026068680760273

As you await a response you can track the status at https://www.facebook.com/support. 

Ok, so now that you have been reinstated how do you keep from getting shut down again?

Most important is to follow the rules! There are explicit guidelines. Pay careful attention to the prohibited content and restricted content sections. As far as addressing the negative feedback, make sure to target the right people. When you send someone who is interested in what you are selling they are less likely to respond negatively to it.

This can be a stressful time, but don’t worry you will get back on track and be able to prevent this from happening again. It is always a good idea to set up test ads to a small group to see how they perform before you release them to your whole target market. Also it is a good idea to monitor the frequency people are seeing your ad, because if they see it too often they are more likely to react negatively. Are you ready to get started? Contact us today! We are glad to help!